LATITUDE
Latitude Motion

Support

Get help with sign-in, uploads, processing, session access, exports, or account deletion.

Contact support

Do not include passwords, access tokens, signed URLs, private medical information, or raw movement data. A request ID from an error screen is safe to include.

Checking support delivery...

Before submitting

  • Confirm the phone has a stable network connection.
  • Keep the request ID shown by the app, if one is available.
  • Do not repeatedly upload the same video while a job is queued or processing.

Account deletion

Delete your account from the app's account menu or use the public account deletion page. Deletion removes the account, sessions, uploads, results, and exports through a retried backend workflow.